EFFECTIVE APRIL 9, 2020
DUE TO THE IMPACT OF COVID-19 AND TO LIMIT EXPOSURE TO STAFF AND GUEST, LANCASTER SELF STORAGE TEMPORARY OFFICE HOURS ARE:
Tuesday and Friday 9 AM - 5:30 PM
Saturday 9 AM- 1 PM
Please contact us anytime by phone 716-684-6727 or visit our website at www.lancaster-selfstorage.com
Reservations, payments, rentals can also be made on the website.
We are available to support our community and customers during these challenging times. Stay healthy!
To our valued customers,
On behalf of your Self Storage team, we are reaching out to assure you that the safety and well-being of our customers and employees remain our highest priority.
Due to the Covid situation we are converting to a contact less rental office. Customers can rent and pay online. Those who wish to buy boxes or locks should call the office to make arrangements. Merchandise will be prepaid by credit card and can be collected outside the office via appointment. Customers with questions or concerns can email or call the office during business hours.
We are closely monitoring the coronavirus (COVID-19) situation, including guidance from medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities.
I would like to share a couple of updates that might help you to feel at ease when doing business with us during these uncertain times.
First, we have put in place guidance for all our team members detailing how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas at our properties. We will continue monitoring coronavirus (COVID-19) updates and will respond based on the advice of public health authorities.
Second, I want to remind our customers of various contactless methods to interact with us. All customers have access to their accounts through the “My Account Sign In / Pay My Bill” tab on our website, where they can review and manage their account and make online payments. In addition, customers can call our local staff at the property where our team would be happy to assist.
Thank you for being our customer. We will strive to keep you updated through this fluid situation and look forward to continuing to meet your storage needs.
Self-Storage Management Team